The shift to remote work has prompted many enterprises to rethink their IT infrastructure. Companies that have invested in modern IT solutions, such as SaaS and cloud-based services, can provide employees with access to necessary data and services regardless of their location. This change has led to a reliance on technologies like SD-WAN and VPNs, which are expected to remain integral to enterprise operations.

SaaS applications are becoming the primary app stack for modern enterprises, with the market for SaaS projected to grow to $140 billion in 2022. As more employees work remotely, the reliance on these applications is expected to increase, highlighting the need for IT teams to monitor performance and manage the dependencies that come with these services.

Internet connectivity is crucial for remote workers, as their performance is heavily dependent on their last-mile ISP and the networks of SaaS providers. Any outages or performance issues can significantly impact user experience. IT teams need real-time visibility into these networks to optimize performance and ensure that employees remain productive, especially during peak business hours.